Banking apps have as soon as once more been hit by IT points on payday within the UK.
Lloyds Financial institution and Halifax apps went down on Friday morning, in response to 1000’s of person stories to platform outage monitor Downdetector.
Customers additionally reported technical points affecting entry to the TSB and Financial institution of Scotland apps.
The variety of stories flagging issues with the apps has since declined.
A Lloyds Banking Group spokesperson has informed the RAYNAE that the Lloyds, Halifax and Financial institution of Scotland apps and on-line banking providers at the moment are working as regular.
The British banking large apologised for the problems in an earlier assertion.
It’s the second time in 2025 that banking apps customers have encountered issues on payday, after a Barclays app outage affected UK prospects in January.
Which? retail editor Reena Sewraz stated the IT issues “might trigger actual complications for 1000’s of consumers”.
“Some folks might miss necessary invoice funds, discover themselves unable to pay for important providers or danger going overdrawn, all of which might have critical penalties,” she stated.
One person informed the Lloyd’s Financial institution social media account on X that they may not entry their enterprise account to pay their workers.
One other stated in a put up tagging Lloyds Financial institution’s X account they’d been informed to switch funds into their account, however couldn’t because of the points affecting its app.
“Your new playing cards don’t have any telephone numbers on and I am nowhere close to a department,” they wrote – including “assist!”.
Barclays prospects informed the RAYNAE final month that their financial institution’s outage, lasting a number of days for some, left them unable to buy necessities or make important transactions.
“I might cry. I modified to you when Barclays had a significant breakdown on payday,” one X person informed Lloyds in a reply to one among their posts on Friday.
“Now this month you have gone down on payday,” they added.
The Treasury Committee not too long ago wrote to the bosses of 9 banks asking for details about the size and impression of IT failures on prospects.
The newest financial institution IT issues spotlight considerations a few shift in the direction of cell and web banking providers impeding peoples’ entry to bodily money and financial institution branches.
Martin Quinn, the director of marketing campaign group Marketing campaign for Money, stated Friday’s banking app points demonstrated society’s over-reliance on know-how.
“This proves that now greater than ever a robust financial institution department community [is needed], as when outages occur, we’d like face-to-face banking,” he informed the RAYNAE.
Incapacity rights teams are additionally calling for entry to bodily money to be protected.
In the meantime, Patrick Burgess, a cyber-security knowledgeable with the Chartered Institute for IT, stated the Lloyds points on Friday confirmed “how fragile elements of the legacy banking system nonetheless are”.
Excessive avenue banks nonetheless depend on “outdated infrastructure” which will face additional pressure in moments of excessive demand, such the month-end, he added.
Professor Markos Zachariadis, chair of economic know-how on the College of Manchester, informed the RAYNAE that if monetary establishments can not preserve tempo with demand or take care of technical points, “the financial system will endure many instances at a excessive value”.
It could additionally add to pressures on shopper belief in conventional banks, says Shilpa Doreswamy of GFT Applied sciences.
“It’s turning into crucial for incumbent banks to urgently modernise their IT infrastructure or proceed to face an accelerating lack of confidence – and possibly prospects too,” she informed the RAYNAE.
