
Confronted with what he describes as a “relentless” onslaught of shoplifting incidents, shopkeeper Martin Gaunt says he has carried out greater than 50 citizen’s arrests within the final two years.
“These individuals will threaten you, they are going to increase their fists… There comes a degree the place you do want to consider your individual security,” he says.
Anybody can arrest an individual if they’ve cheap grounds for believing a severe offence is being dedicated – however the Nationwide Police Chiefs Council says individuals ought to name 999 if against the law is going down.
With shoplifting at a file excessive in England based on the Residence Workplace, some retailers say they don’t have any alternative however to sort out thieves themselves.

Standing in his present store Comfortable Piranha in Truro, Cornwall, CCTV cameras above his head, Mr Gaunt says he feels left with little alternative apart from to entrance as much as criminals to guard his household’s livelihood.
He initially approaches a thief to ask them to return items, he says, however will “block their exit route” in the event that they refuse – telling them he has the appropriate to detain them till police arrive.
However typically it turns into violent.
After one youthful man took an “aggressive stance”, pinning his son to the bottom, he intervened and was left with bruised ribs which he “felt for weeks”.
“At Christmas we discover shoplifting will increase dramatically,” he says.
‘Completely relentless’
Mr Gaunt says the police “hardly ever if ever” attend when known as – and the very first thing they ask is that if the felony is “nonetheless on website”.
“In case you carry out a civil arrest it is best to get police attendance,” he provides.
Based on the Workplace of Nationwide Statistics, there have been 469,788 incidents of shoplifting within the 12 months to June in England and Wales – a rise of 28% on 2023.
In Devon and Cornwall it was worse – a rise of 37% to eight,775 shoplifting offences.

What’s a citizen’s arrest?
Part 24A of the Police and Felony Proof Act 1984 gives energy of arrest with out warrant for an individual apart from a constable, which can be utilized in opposition to anybody who’s within the act of committing an indictable offence; or anybody whom they’ve cheap grounds for suspecting to be committing an indictable offence.
Indictable offences are these that are extra severe and handled in Crown Court docket.
The individual making the arrest should even have cheap grounds for believing it needed and should inform the individual in regards to the offence they think they’ve dedicated, earlier than calling the police as quickly as attainable.
‘Name 999’
Chief Constable Amanda Blakeman, Nationwide Police Chiefs’ Council lead for acquisitive crime, says they’re “dedicated” to decreasing theft and pursuing offenders.
She says the Retail Crime Motion Plan units out steering, together with following all “cheap strains of enquiry and prioritising attendance in incidents the place violence is concerned or an offender has been detained”.
She says individuals ought to “prioritise their very own security” and name 999 if against the law is going down.
In the meantime, police are coping with well-documented limitations – in Might 2024, officers have been instructed to think about making fewer arrests due to the dearth of house in prisons.
Mr Gaunt provides: “I perceive they’re under-financed and under-resourced however we’d like extra constructive, collaborative motion.”
Residence Workplace figures present fewer than 20% of recorded shoplifting offences resulted in a cost or summons within the 12 months to March 2024.

Louis Phelps and his companion, who personal technical gross sales and restore retailer Gadgetverse in Exeter, sayy that after a 12 months during which near £20,000 of inventory was stolen, they resorted to monitoring down and restraining one felony themselves.
Mr Phelps says amongst 4 tried and three profitable burglaries this 12 months, an incident in February price £12,000 in stolen gear.
The police arrived promptly and carried out forensic work, he says.
However Mr Phelps says it was his personal detective work, going retailer to retailer in Exeter, that helped them discover their stolen items.
“It was nonetheless in the identical metropolis – actually it was in a number of shops within the metropolis – actually lower than a mile away,” he says.
Having discovered some inventory at one other native store, Mr Phelps labored with its supervisor to lie in wait there for the thief’s return.
“We detained him and acquired the police to come back and arrest him,” he provides.

Justine Hyde, who runs Hyde and Search life-style retailer in Exeter, describes shoplifting as “fairly ugly” – with six incidents to date in 2024.
She says she follows individuals exterior and challenges them however it’s usually fruitless.
“Final time we caught a woman the police stated it was going to price an excessive amount of cash to chase this up, despite the fact that we knew who she was,” she says.
“We’re doing our personal policing often because the police are absent.”

The British Retail Consortium says shopkeepers mustn’t interact with criminals.
Tom Holder says shoplifting prices £2bn “and rising”, including: “With this enormous price additionally comes the potential for violence and abuse, retail workers probably attempting to cease criminals.”
A survey of outlets it printed in February reveals a 50% enhance in ranges of retail violence and abuse.
Mr Holder provides: “In the end the job of catching and arresting criminals is one for the police.”

Devon and Cornwall Police says it’s dedicated to working with retailers on defending their premises – ensuring perpetrators face justice when offences happen.
It says assets are deployed the place they are often only based mostly on risk, threat and hurt.
“We should prioritise attendance the place violence is concerned or a shoplifter is detained,” it provides.
A Residence Workplace spokesperson says the federal government is taking “sturdy motion”, eradicating a £200 threshold for low-value store theft and making it a selected crime to assault a retail employee.
“The NPCC recommends solely educated safety guards detain offenders and forces will prioritise attendance at these incidents.”
‘Deeper subject’
Andrew Sharman, co-ordinator for Exeter Enterprise In opposition to Crime, says shoplifting can usually be pushed by means of medication operations and organised crime.
He provides: “We are able to’t arrest our means out of it… It’s a deeper subject inside society that must be addressed.
“The police listed here are the very best pressure I’ve labored with, they’re so proactive.”
Again in Truro, Mr Gaunt agrees shoplifting is an indication of a lot wider issues: “I really feel determined, I really feel like giving up. It is about a lot greater than a £20 teddy, it is a damaged society.”