A difficulty which left 1000’s of Virgin Media O2 clients unable to entry the web has been resolved, the agency says.
Downdetector, which tracks web sites, confirmed greater than 10,000 individuals reported their broadband was not engaged on Monday morning.
Customers first started flagging points shortly after 10:00 GMT.
“We’ve now absolutely restored providers for all clients, following an earlier outage,” a spokesperson instructed the RAYNAE.
The corporate had mentioned in an earlier assertion it was conscious of some clients experiencing “intermittent points” with their providers.
The agency says on its web site that along with O2, it represents greater than 45 million cell, broadband, dwelling and cellphone clients throughout the UK.
It reported having 5.7 million broadband clients in October 2024.
Whereas consumer experiences to Downdetector have fallen from their morning peak, many Virgin Media clients have continued to flag connectivity points on social media.
The Pupil Loans Firm has instructed customers on its social media accounts it’s amongst these affected by the outage.
“We’re presently having issues on account of a Virgin Media outage, this implies we will solely give normal steerage if you contact us and also you might need an extended wait time,” it mentioned in a Fb publish.
It instructed the RAYNAE it skilled “connectivity points” which have since been resolved.
Virgin Media has declined to touch upon the reason for the outage.
Its X account instructed one complainant asking for extra data that it “hardly ever” gives details about root causes to clients.
In January 2024, Ofcom mentioned that Virgin Media was the UK’s most-complained about broadband supplier.
It has since improved in Ofcom’s standings and in February 2025 the regulator discovered it had fewer complaints than TalkTalk, EE and NOW Broadband.
